智能外呼-官方网站

Product

Human-like interaction

With highly accurate speech transcription and speech synthesis, voice bots can provide businesses with flawless customer service through this human-like interaction

Dynamic reports

Thanks to the product function of dynamic reports, reports are automatically generated at the end of the conversation between Voice Bot and customers, and the metadata of the report can be freely defined

Hybrid conversation engine

Our voice bot supports NUL and LLM as conversational engines, balancing the flexibility, security, and resource needs of enterprises in conversational AI

Telephone line adaptation

Accurately identify call status; you can fine-tune your OB plan, and make more effective use of your company's line and phone system resources. Including mainstream CC platforms.(Avaya,genesis,etc)

Solution

Return call

Our sophisticated voice bot facilitates tailored return call strategies by leveraging precise customer insights and historical interaction records. Across the majority of our clients, we've successfully boosted the frequency of customer engagements, nearing a full 100%, and concurrently enhanced the success rate of return calls by 20%. Coupled with enhancements in service delivery, we've witnessed a substantial 30% uptick in Customer Satisfaction Scores (CSAT)

Collection

"In the field of collection,intelligent voice bot is based on compliance and efficiency. Through NLP technology, the system is able to understand customer intent and adjust communication strategies. In some of our financial projects, our AI collection connection rate has increased by more than 30%, the collection rate has increased by more than 18%, and the labor cost has been reduced by more than 50%.”

Marketing

"Big data analytics and machine learning are used in our OB marketing solution to identify potential customers. In the bank's credit card installment marketing scenario, the number of leads transferred to agents has increased by more than 30%, and the final marketing conversion rate has increased by more than 5%. ”

Notification

"The use of notifications is one of the most common and widespread features of voice bot for its high reach rates and responsiveness. Relying on the intelligent scheduling of line resources and the analysis of various call results, our products can reach more than 95% of the information transmission rate in emergency notification scenarios, which is 3~5 times that of traditional SMS notifications in logistics notifications, online education and other scenarios. ”

Invitation

"Intelligent robots identify high-intent customers through human-like voice interaction and predictive analytics technology. A large number of leads were quickly connected and screened, and the number of leads transferred to manual tracking increased by more than 25% compared with the original, and the completion rate of the final visit/store/registration increased by more than 10%. ”

CS automation with AI

Numerous unwanted phone calls, surveys, and recurrent phone calls are particularly ineffective for contact centers and demoralize staff. Voicebots can significantly cut down on repetitive tasks in the enterprise's OB scenario, freeing up human staff to concentrate more on enhancing the client experience

The performance of a human employee